We want you to dig your Ruffwear experience. If you are not 100% satisfied with your purchase you can return your order for a full refund within 7 days of your purchase date. The items returned must not have been used, altered, washed, or damaged, and must include original packaging.
THINGS TO KNOW
We recommend carefully trying on your new Ruffwear gear indoors, keeping the packaging intact, before your next adventure. Correct fit is critical to the performance of Ruffwear products.
To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
HOW DO I RETURN SOMETHING?
Include original receipt along with completed Return Form.
We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?
We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).